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Our Culture

Starting with why

We are driven by our Mission: to help make Subway Franchisees more profitable and competitive – today and for the future. Franchisees are at the heart of all we do. Our vision is to be a world-class service business. These together, are why we’re here. We encourage each other to consider what this means for us as individuals, for our team, our organisation and for Subway and its partners. 

How we work

As a service business, our reputation means everything to us and how we work is crucial. We are guided by our Values, which we demonstrate every day, and by our Guiding Principles.

Values - work together for Subway Franchisees, because their success is ours too

Working as a team to add value and deliver benefits for Franchisees across Europe, our Values are the foundation of our unique culture. They express who we are, what we believe, where we’re headed, and how we’ll get there.


 Which means…

 We are always   professional

 Experts in our field, we bring the highest levels of service
 and proficiency in everything we do – acting as ambassadors
 for the company at all times; with integrity and pride.

 We take an honest and   open approach

 We make promises that we can keep. We will never hide   inconvenient truths or meaningful detail from our customers.   If we are wrong, we’ll say that we are wrong, and we’ll take   every necessary action to put it right.

 We are highly   responsive

 We listen to and anticipate what our customers need and   respond quickly and appropriately. We will always take a   pragmatic approach; prioritising and communicating   accordingly.

 We are innovative

 Where benefits are proven to be delivered as a result of   fresh thinking, we will implement them. We are always open   to new ideas, finding creative solutions and maintaining a   positive attitude

 We encourage teamwork and for everyone to  contribute

 Every opinion counts. Every team member is valued. We are   stronger together than individually and we will always work   as a team to deliver benefit to all.

Guiding Principles

Everything that we do and every decision we make is based on one or more of our guiding principles: invest on behalf of Subway Franchisees; invest in our people and systems; be great business partners; align with Subway and their strategies; and work with IPCs around the world to deliver benefit for Franchisees in Europe.  

Delivering a high-performance environment for IPC Europe

We are committed to creating to making IPC Europe a high-performance environment organisation – investing in our people, leadership and enablers. Every two years we ask the team how we’re getting on in these areas and we use the feedback to help shape the business. 

People - Making sure we have enough resource and the right people focussed in the right areas; that we share the same Values and are motivated by our work. 

Leadership - Sharing our clear vision, we lead by example and we are supported and challenged at work.

Enablers - Investing in the right tools, systems and processes we need – to help us and not hinder our innovation.

As a non-profit making organisation, owned by Subway Franchisees, who are also our customers – we all want to make a difference to help them. Driven to add value, doing the right thing and living our Values is business as usual for us. We work hard, and we celebrate our successes. We value our people and their efforts in making us a successful business and a great place to work. We understand the value of investing in learning, development and wellbeing for the team and have an attractive benefits programme. 

If you want to join us and help make a difference for Subway Franchisees in Europe, please get in touch.

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